From this section you can review topics on rights and responsibilities, patient privacy and power of attorney. Should you have any questions on the following information, please contact Riverside Medical Center's Patient Liaison at 815.933.1671 x4739. Download the complete Riverside Patient Guide.
Rights and Responsibilities
Patient rights and responsibilities have been developed in a joint effort by Riverside Healthcare's Board of Directors and medical staff. They reflect Riverside's values of partnership, integrity, excellence and stewardship and indicate the quality of care you can expect to receive while you are at one of our facilities. Use this link to download a copy of our patient rights and responsibilities.
Established Patient Fees
Click here to see Riverside's Notice of Privacy Practices.
Click here to see Riverside's Online Privacy Practices.
Should you need to speak to a Riverside representative concerning privacy, please contact our Patient Liaison at 815.933.1671 x4739.
Power of Attorney/Living Wills
Use this link to learn more about associated with power of attorney and living wills. You can also download the forms. Should you need to speak to a Riverside representative, please contact our Patient Liaison at 815.933.1671 x4739.
Notification of Suspected Identity Theft
If you believe you are being wrongly charged for services at Riverside Medical Center due to identity theft please complete and return our Notification of Suspected Identity Theft Form.
The Federal Trade Commission has issued the "Red Flag Rule." This rule states that "Financial institutions and creditors are required to develop and implement identity theft prevention programs." In response, Riverside Medical Center has formed and adopted its Identity Theft Red Flags Mitigation and Resolution Procedures which work to prevent and mitigate the effects of identity theft.
Examples of potential identity theft include:
- Documents provided appear to be forged or altered
- Records show medical treatment inconsistent with physical examination
- Social Security number provided is the identified with a different patient
A patient grievance is a formal or informal, written or verbal complaint by a patient, or a patient’s representative, regarding the patient’s care or issues related to the hospital’s compliance with Medicare rules or complaint related to billing.
For any concerns you have while a patient with Riverside, please contact our Patient Liaison by phone at 815-933-1671, extension 4739; or through e-mail at www.riversideHealthcare.org and selecting “Contact Riverside”; or through writing addressed to Patient Liaison, Riverside Medical Center, 350 North Wall Street, Kankakee, IL 60901.
Most grievances will be investigated and written response will be sent from Administration, the Patient Liaison or other designee from the hospital within 7 working days of the complaint if the complaint cannot be resolved quickly by someone present. This resolution will include the name of the hospital contact person, steps taken on your behalf to investigate the complaint, results of the process and date of completion of the complaint process. If it takes longer than 7 days to complete an investigation, a written response will be sent to the complainant informing them that hospital is still working to resolve the complaint and the hospital will send a written response within 30 days of the complaint. Anonymous complaints will be investigated although written response will not occur.
You may also contact the Illinois Department of Public Health (IDPH) without first filing a grievance with the hospital. The address and phone number of IDPH is Illinois Department of Public Health, 525 West Jefferson, Springfield, Illinois, 62761, or phone 1-800-252-8903, 1-800-447-6404 (TTY), or Hotline 1-800-252-4343.
You may also contact the DNV (Det Norske Veritas) Healthcare Norske directly at (866) 523-6842 or at firstname.lastname@example.org without first filing a grievance with the hospital. Written correspondence can be sent to DNV Healthcare Corporate Office, Attn: Hospital Complaint DNV Healthcare Inc., 400 Techne Center Drive, Suite 100, Milford, OH 45150-2792.
The patient has the right to file a grievance with the hospital’s Quality Improvement Organization (QIO) regarding a quality of care issue or premature discharge. The Medicare Consumer Rights Toll Free Help Line is 1-800-647-8089 and TTY is 1-877-486-2048.